FAQ'S - FREQUENTLY ASKED QUESTIONS

Need some help? Take a look at the FAQ's below, we will answer the most popular enquiries here.

1. Will these phones work on any network?

YES. All our phones are unlocked which means they will work straight out of the box on any network. Just pop your existing sim card in (or choose a new one FREE when buying your phone and you're up and running!

Please be aware that a '3' network sim card will require a 3G handset, often called a videophone

2. Are your items guaranteed?

YES. All our items are fully guaranteed worldwide for a minimum of 12 months, and supplied in orignal sealed packaging with all accessories as stated.

3. Are your phones brand new?

YES. All our phones are brand new in original boxes with accessories as listed, and fully guaranteed for a minimum of 12 months from date of purchase.

4. Is my payment secure?

YES. Payment is taken by Moneybookers checkout and your payment is processed securely by them - we are never shown your card details, however please ensure that your delivery name and address matches that on your card or your order will be rejected.

You can of course pay by cheque or postal order (UK only) or bank transfer if you prefer.

5. When will I receive my item?

We dispatch by secure insured carrier within 2 working days (usually next day) after your order is placed. You should receive your item within 3-5 working days but it can vary so please allow a little longer for busy periods and bank holidays.

6. Why does the screen view look strange

While we have tried to design the site to work well with most browsers it is optimised for use with Microsoft Internet Explorer because that is the most popular browser. Fuctionally it should work perfectly in any web bowser.

7. How can I contact you?

Very easily - just click the "Contact Us" link at the top of the page for full details.

We will be adding more FAQ's over time but you can suggest a question or Contact Us via the link mentioned above. We welcome your suggestions on any aspect of this site or our business

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